770-434-0042 support@chartpro.org

Privacy Policy

Privacy Policy

Last updated December 2, 2025

This Privacy Policy applies to services provided by ChartPro, LLC (“ChartPro”) and to all use of the website www.chartpro.org. By accessing or using this website, you agree to the terms and conditions of this Privacy Policy. If you do not agree with these terms, please do not use this website or our services.

This Privacy Policy describes the personal information we collect, how we use it, and the circumstances in which we may disclose it as part of the normal operation of our Release of Information (“ROI”) services. Personal information includes data elements such as your name, title, email address, phone number, and IP address.

By using ChartPro’s ROI services, you consent to the use and disclosure of your personal information as described in this Privacy Policy.

1. Why and How We Collect Information

Our primary purpose in collecting personal information is to provide your organization with ChartPro’s Release of Information services. You can view public areas of the ChartPro website without submitting personal information. However, if you voluntarily provide personal information (e.g., by submitting a request for more information), you are no longer anonymous.

If your organization signs up for ChartPro’s ROI services, we may require your organization to provide contact and identity information about designated users. Some information is required; some is optional. If required information is not provided, we may be unable to deliver the requested services.

As we expand or modify our services, we reserve the right to request additional personal information.

Use of Cookies

We use “session cookies” on certain pages of our website. Cookies are small files placed on your device to support the delivery of our ROI services. These session cookies are automatically deleted at the end of each browsing session. We do not link cookie data to personal information. You may decline cookies in your browser settings; however, portions of the website may not function properly if you do so.

2. How We Use Your Information

We use personal information to:

  • Provide ChartPro’s Release of Information services

  • Authenticate users at login

  • Customize content, such as reports or dashboards

  • Detect, investigate, and protect against error or fraud

  • Resolve issues within your organization’s user data (e.g., errors or omissions)

While we work to anonymize user feedback or comments, it may be possible to associate such feedback with personal information. We will obtain your written consent before posting any feedback. Requests to remove posted feedback should be sent to support@chartpro.org.

3. Our Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties except as described in this Privacy Policy.

Your information may be disclosed as follows:

  • Law Enforcement: We cooperate with law enforcement and government agencies. In response to verified requests relating to investigations or alleged illegal activity, and with or without a subpoena, you authorize us to disclose your personal information and usage history.

  • Community Forums: Any information posted in public or community areas may be read, collected, or used by others. Removal requests may be sent to support@chartpro.org.

  • Security Limitations: Although we use industry-standard security practices, we cannot guarantee absolute privacy or security of your personal information.

4.Your Use of Other ChartPro Users’ Information

We do not tolerate spam. You may not contact other ChartPro users (by email or physical mail) without their express consent. If you receive spam that appears to originate from ChartPro, please notify us at support@chartpro.org.

5. Password Protection

You are responsible for all actions taken under your ChartPro account. Select a strong password and keep it confidential. If your password is compromised, intentionally or unintentionally, you may lose control of your personal information, and actions may be taken on your behalf without your authorization.

If your password has been compromised, you should immediately change it and contact support@chartpro.org to review recent account activity.

6. Reviewing and Updating Your Personal Information

You may review personal information associated with your ChartPro account. To update this information, submit a request to your organization’s administrator. If they cannot make the needed changes, you may contact support@chartpro.org. We will modify personal information only after fully authenticating your identity.

You may request account deactivation at any time. Your account will be deactivated once your identity has been authenticated to our satisfaction.

If your password has been compromised, you should immediately change it and contact support@chartpro.org to review recent account activity.

7. Retention of Your Personal Information

We retain personal information for as long as your account is active or as necessary to provide ROI services. If you wish to cancel your account or request that we stop using your personal information, please contact support@chartpro.org.

We reserve the right to retain certain information as required to comply with legal obligations or resolve disputes. Any retained data will be accessible only to authorized ChartPro personnel or service providers.

8. Collection of Information by Others

This Privacy Policy applies only to information collected by ChartPro. If you choose to disclose personal information to third parties (including through links on our website), their privacy policies and practices will apply. ChartPro does not control these third-party policies, and you are responsible for ensuring the recipient is appropriately authenticated before sharing your information.

9. Information Security Practices

We treat data as an asset requiring protection. Your personal information is stored on secure servers located in the United States. We use technical and procedural safeguards such as encryption, firewalls, and Secure Socket Layer (SSL) technology.

However, no method of transmission over the Internet is completely secure. You should not expect “perfect security” when using the ChartPro website or services. Questions about security can be directed to support@chartpro.org.

10. Changes to This Policy

We may update this Privacy Policy at any time. If changes are made, we will notify you by email and/or by posting the updated policy on our website prior to the effective date. You are encouraged to review this Privacy Policy periodically.

11. Contact Us

If you have questions regarding this Privacy Policy, you may contact us at:

Email: support@chartpro.org
Phone: 770-434-0042
Mailing Address:
ChartPro, LLC
2541 Cumberland Parkway, Suite 3535
Atlanta, GA 30339