Privacy Policy
This Privacy Policy applies to services from ChartPro, Inc (“ChartPro”) available through the website www.chartpro.org. By using this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree to be bound by the terms and conditions of this Privacy Policy, please do not access this website or use our services.
This Privacy Policy describes what personal information we may collect from you, and what we do with that information, as part of the normal operation of our services. Personal information includes data elements such as your name, title, email address, phone number, and IP address.
By using ChartPro’s Release of Information service, you expressly consent to our use and disclosure of your personal information subject to the terms and conditions stated within this Privacy Policy.
1. Why and How We Collect Information
Our primary purpose in collecting personal information is to provide you with ChartPro’s Release of Information services. You can view public areas of the ChartPro website without the need to enter personal information. However, if you do provide your personal information (e.g. by submitting a request for more information), you are no longer anonymous. If your organization signs up for ChartPro’s Release of Information service, we will require
your organization to provide contact and identity information about users (i.e. you). Some information is required and some information is optional. Your organization has the option to decline to provide us with required information; however, if this is the case, we will not be able to provide your organization with ChartPro’s Release of Information service.
As we continually add to our services over time, we reserve the right to require additional personal information.
Use of Cookies
We use data collection "cookies" on certain pages of both of our websites. Cookies are small files that we place on your computer to assist us in providing ChartPro’s Release of Information service. We do not relate the cookie information to any of your personal information. We use only "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. Some browsers allow you to decline cookies; however, our website will not work correctly if you do so.
2. How We Use Your Information
We use your personal information to provide ChartPro’s Release of Information service, authenticate users at login, customize the list of reports and dashboards you see on our websites, and detect and protect us against error or fraud. We may review and compare your personal information against other users from your organization to identify and resolve issues (e.g. errors or omissions) that come to your or our attention.
Although we make every effort to anonymize your feedback and comments, you should be aware that it may still be possible to link your feedback and comments to your personal information. We will obtain your written consent prior to posting your feedback and comments. If you wish to request the removal of your feedback or comments, please send a request to support@chartpro.org.
3. Our Disclosure of Your Information
We will not share, sell or rent any of your personal information to third parties other than as described in this Privacy Policy. During the delivery of ChartPro’s Release of Information service your personal information may be disclosed as follows:
We cooperate with law enforcement inquiries and enforcement activities, including intellectual property rights and fraud. Therefore, in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, with or without a subpoena, you authorize us to disclose your personal information and usage history.
Any information you provide in the community forum areas of our websites may be read, collected, and used by others who access them. If you wish to request the removal of your feedback or comments, please send a request to support@chartpro.org.
Although we use industry-standard security and privacy practices, we do not promise, and you should not expect, that your personal information or feedback and comments will always remain private.
4. Your Use of Other ChartPro Users' Information
We do not tolerate spam. You are not licensed to send any message to another ChartPro user (either by email or regular mail) without their express (preferably written) consent. If you receive spam that appears to come from ChartPro, please contact us at support@chartpro.org.
5. Password Protection
You are responsible for all actions taken with your ChartPro account. Therefore, we recommend that you select a suitably strong password and keep it secret from colleagues, friends, and all others. If your password is disclosed, either intentionally or unintentionally, you may lose control over your personal information provided to ChartPro, and may be subject to legally binding actions taken on your behalf (for example, report requests that are charged against your annual quota). Therefore, if your password has been compromised for any reason, you should immediately change your password and contact us at support@chartpro.org to review recent activity on your account.
6. Reviewing and Updating Your Personal Information
You have the ability to review the personal information associated with your ChartPro account. If you wish to update your personal information, please submit a request to your Organizational Administrator. If your Org Admin is unable to make the requested changes, you may contact us at support@chartpro.org. We will only modify your personal information if we are able to authenticate your identity to our full satisfaction.
Upon your request, we will deactivate your account. To make a deactivation request, email support@chartpro.org. Your account will only be deactivated after we have been able to authenticate your identity to our full satisfaction.
7. Retention of Your Personal Information
We will retain your personal information for as long as your account is active or as needed to provide your organization with ChartPro’s Release of Information service. If you wish to cancel your account or request that we no longer use your personal information to provide you with our services, please send an email to support@chartpro.org. We reserve the right to retain and use some or all of your personal information as necessary to comply with our legal obligations and resolve disputes. Therefore, you should not expect that we will remove all of your personal information in response to your requests. However, any personal information we retain will only be available to certain ChartPro personnel or certain service providers.
8. Collection of Information by Others
Except as otherwise expressly stated in this Privacy Policy, this Privacy Policy only addresses the use and disclosure of information we collect from you. If you choose to disclose your personal information to others using our system or service (including by following links to other websites), different terms and conditions may apply to their use or disclosure of the personal information you disclose to them. Since ChartPro does not control the privacy policies of third parties, or the actions of other individuals, you are subject to the privacy policies of that third party or those individuals. We encourage you to make sure the recipients are authenticated to your full satisfaction before you disclose any of your personal information.
9. Information Security Practices
We treat data as an asset that must be protected against loss and unauthorized access. Your personal information is stored on ChartPro's servers which are located in a secure data center within the United States. Procedural and technical safeguards are used to protect your personal information against loss or theft, as well as unauthorized access and disclosure. These safeguards include encryption, the use of firewalls, and Secure Socket Layers. However, notwithstanding our best efforts, "perfect security" does not exist on the Internet and you should not have expectations of “perfect security” with our website or the use of ChartPro’s Release of Information service. If you have any questions about security, you can contact us at support@chartpro.org.
10. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. If we make any changes to our Privacy Policy, we will notify you via email and/or by posting the changes on our website prior to the change becoming effective. We encourage you to review our Privacy Policy from time to time.
11. Contact us If you have any questions regarding this Privacy Policy, you may contact us through one of the methods below:
Email: support@chartpro.org Phone: 770-434-0042 Postal Mail: 2541 Cumberland Parkway, Suite 3535 Atlanta, GA 30339
Last updated January 21, 2019